OVERVIEW

BG Unified Solutions Pty. Ltd. is an Australian hosting services and solutions provider that helps clients plan, build, and manage their IT. Founded in 2014, they provide international IT services, including infrastructure architecture, network optimization and disaster recovery, to leading companies around the world.

As part of these services, BG Unified also provides managed security services to help organizations safeguard sensitive data, keep PII secure and stay in compliance with stringent government regulations.

Several of BG Unified customer’s experienced website performance issues where firewalls couldn’t provide sufficient protection. To provide its customers with the highest level of security, BG Unified began to evaluate the marketplace for effective web application security and bot management solutions.

THE CHALLENGES

As part of its evaluation of a cloud web application security solution, BG Unified Solutions decided to use a production environment and persuaded a long-term customer to participate in the proof of concept.

The customer provided online educational services and needed to ensure that it could protect its customers’ PII. The Australian government enforces strict data privacy regulations. Besides loss of reputation, non-compliance can lead to penalties costing more than 4 million AUD. To keep their business and reputation in good standing, the customer trusts BG Unified to provide and support their inbound and outbound infrastructure and to recommend best security practices to remain compliant.

THE SOLUTION

BG Unified selected several web application protection vendors, including Radware, to participate in the proof of concept. The local Radware engineer delivered real-time support to resolve issues during testing, since the Radware Emergency Response Team was in a different time zone. Testing showed that Radware’s Cloud WAF Service provided key differentiators from the competition, including superior network visibility, customized reporting and a user-friendly portal.

As the educational services customer continued to trial Radware’s Cloud WAF Service to protect its website, BG Unified noticed blocked IP addresses in the customer’s website logs and saw the customer’s website performance decrease, negatively impacting the user experience. There was increased activity on the website but no corresponding increase in orders, evidence that the website was experiencing bot attacks. Although the Cloud WAF Service could protect against application vulnerability exploits, such as SQL injections and cross site scripting, it couldn’t defend against sophisticated bots that mimic human behavior.

The educational services customer’s average number of transactions dropped from 250 orders per hour to 100 orders per day. With an average order of 50 AUD, the customer was losing over 95,000 AUD per day due to payment bot attacks.

To prevent future revenue and data loss, the customer expedited installation of Radware’s Bot Manager. After activating Radware Bot Manager, the customer saw a 79% decrease in website bot activity and an 80% decrease in payment section bot hits.

“To solve performance problems with our customers’ web applications, the Radware SMEs proposed using their cloud-based Bot Manager solution. Bot Manager worked very well from Day One, fixing attack issues so our customers were back in business.”

— Saurabh Sareen, Co-Founder and Managing Director, BG Unified Solutions

BENEFITS

Radware’s integrated Cloud WAF and Bot Manager solved the photography customer’s application and data security issues by protecting against application vulnerability exploitations, automatically identifying and blocking malicious bots and protecting sensitive data. The customer was able to remain compliant, provide a quality website user experience and process orders.

After their customer’s successful evaluation, BG Unified Solutions purchased these services to protect their own environment and recommended them to other customers. Radware’s application security services are easy to manage, with high visibility into attacks, enhanced reporting and automated protection. BG Unified Solutions can provide better network management for their enterprise and government customers. These services are also cost effective, providing BG Unified with monthly billing that correlates with their customer offering. Radware’s extensive SLAs guarantee service delivery and provides exceptional emergency support through the Emergency Response Team and TAC.

Courtesy: www.radware.com